PRIVACY POLICY
Thank you for visiting the Studio Avasa website.
The Trustee for De Rose Family Trust trading as Studio Avasa (ABN 60 273 809 238) ("Studio Avasa", "we", "us" or "our") is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products or services, subscribe to our communications, or otherwise interact with Studio Avasa.
As an Australian online business, we aim to comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Where applicable, we also seek to comply with the General Data Protection Regulation (GDPR) in relation to visitors located in the European Economic Area.
We collect personal information only where reasonably necessary to provide our products and services, operate our website, communicate with you, process payments, improve your experience and meet our legal obligations.
By using this website or providing your personal information, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian where required.
This Privacy Policy should be read together with our Website Terms and Conditions and Disclaimer.
The Trustee for De Rose Family Trust trading as Studio Avasa is the controller of the personal information collected through this website and is responsible for the collection, use, storage and protection of your personal information in accordance with this Privacy Policy.
1. Contact Details
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us using the details below:
The Trustee for De Rose Family Trust trading as Studio Avasa
ABN: 60 273 809 238
Email:hello@studioavasa.com.au
Postal Address: PO Box 111
Freshwater QLD 4870
Australia
1.1. It is important that the personal information we hold about you is accurate and up to date. If your personal information changes at any time, please let us know by contacting us at hello@studioavasa.com.au.
2. Personal Information – Type, purpose, and legal grounds
2.1. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It does not include information that has been appropriately anonymised so that an individual can no longer reasonably be identified.
2.2. We may collect and process the following categories of personal information about you:
2.2.1. Communication Information
This includes correspondence and communications you send to us through website forms, email, text message, social media platforms or other communication channels.
Purpose: To respond to enquiries, communicate with you, provide customer support and maintain appropriate business and legal records.
Legal basis where the GDPR applies: Our legitimate interests in operating our business, responding to enquiries and maintaining customer relationships.
2.2.2. Customer Information
This includes your name, billing or postal address, email address, telephone number, purchase details, membership details and other information you provide when purchasing or accessing our products or services.
Purpose: To process and fulfil purchases, provide access to products and services, manage memberships and maintain transaction records.
Legal basis where the GDPR applies: Performance of a contract or taking steps at your request before entering into a contract.
2.2.3. User Information
This includes information about how you use our website, online memberships, courses, workshops and digital services, including forms you complete, content you access and your interactions with our services.
Purpose: To provide and administer our services, improve the user experience, maintain website and account security, manage backups and support the delivery of online content.
Legal basis where the GDPR applies: Our legitimate interests in managing, protecting and improving our website, products and services.
2.2.4. Technical Information
This may include your internet protocol address, browser type, device information, operating system, time zone, website activity, referring website and other technical information collected through cookies or similar technologies.
Purpose: To maintain website security, analyse website use, improve site performance and understand the effectiveness of our communications and marketing.
Legal basis where the GDPR applies: Our legitimate interests in operating, protecting and improving our website and online business, or your consent where required for particular cookies or tracking technologies.
2.2.5. Financial and Transaction Information
This includes details relating to payments made by or to you and information concerning the products and services you have purchased.
Payments are processed by secure third-party payment providers. We generally do not directly collect or store your complete payment card details.
Purpose: To process payments, fulfil purchases, issue refunds where applicable and respond to transaction-related enquiries.
Legal basis where the GDPR applies: Performance of a contract and compliance with applicable financial, taxation and record-keeping obligations.
2.2.6. Marketing Information
This includes your preferences regarding email communications, newsletters, promotions and other marketing material, together with information about how you interact with those communications.
Purpose: To provide newsletters, educational communications, product information, offers and other updates that may be relevant to you.
Legal basis where the GDPR applies: Your consent or our legitimate interests in communicating with existing customers, where permitted by law. You may unsubscribe from marketing communications at any time.
2.2.7. Sensitive Information
We may collect limited sensitive information, including health information, where it is reasonably necessary to assess whether a class, practice, course or service may be suitable for you or to support your safe participation.
This may include information provided through health questionnaires, enrolment forms, waivers or direct communications with Studio Avasa.
We will only collect sensitive information with your consent, where reasonably necessary for our activities, or where otherwise permitted or required by law.
Please do not provide sensitive information that we have not requested.
2.2.8. Information Required by Law or Contract
Where we are required by law or under the terms of a contract to collect certain personal information, we will explain this where appropriate.
If you do not provide the requested information, we may be unable to process your purchase, provide access to a product or service, manage your membership or otherwise fulfil our obligations to you.
2.2.9. How We Use Personal Information
We will generally use your personal information only for the purpose for which it was collected, or for a related or compatible purpose that you would reasonably expect.
If we need to use your information for a materially different purpose, we will notify you and explain the legal basis that permits us to do so, unless notification is not required or permitted by law.
We may also use or disclose your personal information without your consent where required or authorised by applicable law.
3. How We Collect Your Personal Information
We collect personal information in a number of ways, including when you interact with our website, purchase our products or services, subscribe to our communications, complete forms, contact us directly, participate in our online memberships or courses, and through the use of cookies and similar technologies.
3.1. Cookies
3.1.1. When you use our website, we may automatically collect certain information through cookies and similar technologies.
3.1.2. A cookie is a small text file stored on your device that helps websites recognise your browser, remember your preferences and improve your browsing experience.
3.1.3. We use cookies to improve the functionality of our website, analyse website traffic and better understand how visitors use our website.
3.1.4. You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of our website.
3.2. How We Use Cookies
3.2.1. We use cookies to:
understand how you interact with our website;
improve website functionality and performance;
analyse website traffic and marketing effectiveness;
remember your preferences where appropriate; and
enhance your overall experience when using our website.
3.3. Types of Cookies We Use
3.3.1. Session Cookies
These are temporary cookies that expire when you close your browser and help our website function correctly during your visit.
3.3.2. Persistent Cookies
These remain on your device until they expire or are deleted and help us recognise returning visitors. We may use persistent cookies through services such as Google Analytics.
3.4. Categories of Cookies
3.4.1. Strictly Necessary Cookies
These cookies are essential for the operation of our website and cannot generally be disabled through our website.
3.4.2. Performance and Analytics Cookies
These cookies help us understand how visitors use our website so we can improve its performance and functionality.
3.4.3. Functionality Cookies
These cookies remember your preferences and provide enhanced website features.
3.4.4. Advertising or Targeting Cookies
Where used, these cookies may be placed by third-party providers to help deliver relevant content and measure the effectiveness of advertising campaigns.
Where required by law, we will seek your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings.
4. Marketing Communications
4.1. We will only send you marketing communications where we have your consent or where we are otherwise permitted to do so under applicable privacy and electronic communications laws.
4.2. We may send you marketing communications if:
4.2.1. you have purchased a product or service from Studio Avasa or requested information about our products or services;
4.2.2. you have subscribed to our newsletter or otherwise opted in to receive marketing communications; or
4.2.3. you represent a business or organisation and we contact you in a professional capacity, where permitted by law.
4.3. Sharing Your Information
4.3.1. We will not sell, rent or disclose your personal information to third parties for their own direct marketing purposes without your express consent.
4.4. Opting Out of Marketing Communications
4.4.1. You may opt out of receiving marketing communications at any time by:
clicking the "unsubscribe" link included in our emails; or
contacting us at hello@studioavasa.com.au.
4.4.2. Opting out of marketing communications will not affect service-related communications that are necessary to administer your account, provide products or services you have requested, process payments, respond to enquiries, or notify you of important changes to our policies or terms.
5. Disclosure of Your Personal Information
5.1. We may disclose your personal information to trusted third parties where reasonably necessary to operate our business and provide our products and services, including:
5.1.1. website hosting, IT service providers and technical support providers;
5.1.2. payment processors and other service providers that assist us in delivering our products and services;
5.1.3. email marketing, communication and customer relationship management providers;
5.1.4. professional advisers, including lawyers, accountants and insurers;
5.1.5. government, regulatory or law enforcement authorities where required or authorised by law; and
5.1.6. a purchaser or successor entity in connection with the sale, merger, restructuring or transfer of all or part of our business.
5.2. We take reasonable steps to ensure that third parties who handle personal information on our behalf protect that information and only use it for the purposes for which it has been disclosed, or as otherwise required or permitted by law.
6. International Transfers of Personal Information
6.1. Some of the third-party service providers we use to operate our website and deliver our products and services may store or process personal information outside Australia.
6.2. Where personal information is transferred outside Australia, we take reasonable steps to ensure that it is handled securely and in accordance with applicable privacy laws.
6.3. We will only disclose your personal information to overseas recipients where appropriate safeguards are in place, including where service providers have contractual obligations to protect your personal information or are otherwise subject to privacy obligations comparable to those under Australian law.
6.4. By providing your personal information to us, you acknowledge that your personal information may be transferred to and processed in countries outside Australia where our third-party service providers operate.
6.5. If you have any questions about how your personal information is transferred or protected, please contact us at hello@studioavasa.com.au.
7. Data Security
7.1. We are committed to protecting the security of the personal information we collect and take reasonable steps to safeguard it against misuse, interference, loss, unauthorised access, modification or disclosure.
7.2. We implement reasonable technical and organisational measures to protect your personal information, including secure storage, access controls and, where appropriate, encryption and other security technologies.
7.3. While we take reasonable steps to protect your personal information, no method of transmitting information over the internet or storing electronic information is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from our website.
7.4. We maintain procedures for identifying, assessing and responding to suspected data breaches. Where required by applicable law, we will notify affected individuals and any relevant regulatory authority of an eligible data breach.
8. Data Retention
8.1. We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to provide our products and services, comply with our legal obligations, resolve disputes and enforce our agreements.
8.2. We may retain customer records, including contact, identity, financial and transaction information, for as long as required by applicable law, including taxation, accounting and record-keeping requirements.
8.3. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.
8.4. We may retain de-identified or anonymised information for research, statistical or business improvement purposes. As this information no longer identifies you, it may be used indefinitely.
9. Your Privacy Rights
9.1. Subject to applicable privacy laws, you may have the right to:
request access to the personal information we hold about you;
request correction of personal information that is inaccurate, incomplete or out of date;
request that we delete your personal information where permitted by law;
object to or restrict the processing of your personal information in certain circumstances;
request a copy of your personal information in a portable format where applicable; and
withdraw your consent at any time where we rely on your consent to process your personal information.
9.2. If you wish to exercise any of these rights, please contact us at hello@studioavasa.com.au.
9.3. To protect your privacy, we may need to verify your identity before processing your request. This may include requesting your full name, current address, contact details or other information reasonably required to confirm your identity.
9.4. We will generally respond to requests for access or correction within a reasonable time. Access to your personal information is generally free; however, where permitted by law, we may charge a reasonable administrative fee or refuse a request that is frivolous, vexatious or otherwise permitted to be refused under applicable privacy laws.
9.5. If you have a complaint about how we have handled your personal information, we encourage you to contact us first so we have the opportunity to resolve your concerns.
9.6. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further information is available at www.oaic.gov.au.
10. Changes to This Privacy Policy
10.1. We may update this Privacy Policy from time to time to reflect changes in our business practices, products or services, technology, legal requirements or other operational needs.
10.2. Any changes will be published on this website and will take effect immediately upon posting, unless otherwise stated. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your personal information.
10.3. If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at hello@studioavasa.com.au.
Last updated: 22 July 2026